K&N Employment Opportunity: IT Maintenance Technician - Level 1

Position Title:
IT Maintenance Technician - Level 1
Reports To:
IT Director
Date Position First Opened:
HR Reference #:
IT Maintenance Technician - Level 1

Position Description

Responsible for supporting the Help Desk functions, including receiving, dispatching, prioritizing, actively resolving, and documenting end-user requests; deploying, providing administration, and maintenance of IT equipment:
  • Repair, update, install, and deploy network workstations and voice terminals to the K&N user community. Install and maintain software applications, provide basic troubleshooting, and diagnosis of hardware and software problems
  • Perform voice and data wiring projects as needed in office and plant areas
  • Perform voice and data network administration: account setup, moves, user accounts, and permissions
  • Support and maintenance of other equipment: printers, fax machines, copiers, scanners, etc.
  • Work in a supportive environment in the deployment of K&N’s Business Management System (BMS). Deploy client software and perform basic configuration
  • Maintain fully documented files and records; prepare meaningful reports as specified by IT management

    Experience, Skills, & Education

  • Knowledge of and experience with Microsoft operating systems and application software preferred
  • MCSE certification is preferred
  • Experience utilizing call tracking tools preferred
  • Ability to provide good customer service skills
  • Knowledge of commonly-used concepts, practices, and procedures

    Additional Qualities Necessary

  • Must be well organized and demonstrate ability to prioritize, follow through on all tasks and projects, and meet pre-determined deadlines with limited supervision
  • Ability to demonstrate excellent verbal and written communication skills with customers and in a 1 on 1 team situation
  • Consistently good attendance
  • Must be available to provide after-hours support
  • Willingness to seek and/or attend training to keep knowledge and skills up to date
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