K&N Employment Opportunity: Customer Service Agent

Position Title:
Customer Service Agent
Reports To:
Customer Service Supervisor
Date Position First Opened:
HR Reference #:
Customer Service Agent

Position Description

  • Quick and efficient response to all customer inquiries and orders via phone, email, fax, and live chat
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues
  • Timely and accurate data entry, including but not limited to, orders, return requests, and credit requests

    Experience, Skills, & Education

  • 1+ years in a customer service based role
  • Call center experience preferred
  • Automotive enthusiasm is highly preferred
  • Solid working knowledge of Microsoft Outlook, Word, and Excel
  • Typing and 10-key skills with an emphasis on production and accuracy

    Additional Qualities Necessary

  • Consistently demonstrate a professional and positive image
  • Exhibit excellent verbal and written communication skills
  • Be able to multi-task and follow through on tasks and projects
  • Requires reliable attendance with flexible shift start and end times with availability to work overtime
  • An extensive understanding of K&N products and manufacturing
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