K&N Employment Opportunities

Technical Support Agent
Position Title: Technical Support Agent
Work Schedule: Monday - Friday - During call center hours from 6:00 am - 5:00 pm
Reports To: Customer Service Manager
Date Position First Opened: 11/13/2014
HR Reference #: Technical Support Agent  Submit Resume for this Position

Position Description
  • Respond to and develop solutions for technical phone call and e-mail communications
  • Quick and efficient response to all customer inquiries and orders via phone, email, fax and live chat
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Timely and accurate data entry, including but not limited to orders, return requests and credit requests

  • Experience, Skills & Education
  • One plus years in an automotive retail and/or repair field
  • Solid understanding of basic automotive principles
  • Call Center experience preferred
  • Automotive enthusiasm is highly preferred
  • Solid working knowledge of Microsoft Outlook
  • Typing and 10-key skills with emphasis on production and accuracy

  • Additional Qualities Necessary
  • Interpersonal and communication skills
  • Consistently demonstrate a professional and positive image
  • Ability to multi-task and follow through on tasks/projects in a fast-paced team environment
  • Exhibit excellent verbal and written communication skills
  • Requires reliable attendance with flexible shift start and end times with availability to work overtime
  • An extensive understanding of K&N product and manufacturing

    K&N Engineering, Inc.is an equal opportunity employer.