K&N Employment Opportunities

Customer Service Agent
 
Position Title: Customer Service Agent
Work Schedule:
Reports To: Customer Service Manager
Date Position First Opened: 8/19/2014
HR Reference #:   Submit Resume for this Position









Position Description
  • Quick and efficient response to all customer inquiries and orders via phone, email, fax, and live chat
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues
  • Timely and accurate data entry, including but not limited to, orders, return requests, and credit requests


  • Experience, Skills & Education
  • 1+ years in a customer service based role
  • Call center experience preferred
  • Automotive enthusiasm is highly preferred
  • Solid working knowledge of Microsoft Outlook
  • Typing and 10-key skills with an emphasis on production and accuracy


  • Additional Qualities Necessary
  • Consistently demonstrate a professional and positive image
  • Exhibit excellent verbal and written communication skills
  • Be able to multi-task and follow through on tasks and projects
  • Requires reliable attendance with flexible shift start and end times with availability to work overtime
  • An extensive understanding of K&N products and manufacturing
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    K&N Engineering, Inc.is an equal opportunity employer.