K&N Consumer Protection Pledge
Consumer Protection Pledge
We want to make sure that when you buy a K&N Lifetime Air Filter or Air Intake System, you can be confident your vehicle's warranty will not be impacted. We also want you to feel confident that even if you experience difficulties with a dealership repair department, we will step-in and resolve the issue, so you won't have to. Therefore, we make the following Pledge:
K&N pledges to our customers that they will not be taken advantage of and charged for a repair due to a manufacturer warranty denial blamed on the presence of a K&N product. (See details below).
Tom McGann, CEO
Consumers buy aftermarket products for many reasons; higher quality, added performance, visual appeal, work requirements or just as a way to be different. For the most part, car companies do not like aftermarket products and never have. They believe consumers should only buy their parts. There is a battle going on for your freedom of choice and that freedom is being threatened by a number of wolves dressed in sheep's clothing. Many worthy causes such as emissions standards, public safety, warranty requirements, or dependence on foreign oil, are being used as reasons to reduce your right to choose and force you to buy only original equipment (O/E) parts. That's why on virtually every aftermarket company's web site, you will see a reference to the Magnuson-Moss Warranty Act, a law enacted to protect your right to buy non-O/E parts. There has even been a bill introduced recently in Congress called the "Right to Repair Act," a bill designed to protect your right to have your vehicle serviced by an independent repair facility.
A frustrating problem occasionally arises when service technicians make false or unsubstantiated claims about aftermarket products, even something as standard as a K&N air filter going in the factory air box. These false allegations may then be used as a reason to deny a legitimate warranty claim and force a consumer to pay money when they should not. We are horrified that the presence of aftermarket products could in rare instances be used as an excuse for taking advantage of a consumer. In all instances we have experienced so far, the dealership's position is mere speculation unsupported by any evidence. However, the dealership is in the "power position" and more often than not, they will win this unfair fight with a consumer, who must have their vehicle repaired and returned quickly. We here at K&N are going to balance the scales a bit. We will use our resources to make the consumer whole and challenge the dealership. See our product warranty page for details in contacting K&N to report a warranty problem blamed on a K&N Product.